FAQ
We currently ship only within the United Kingdom. We are looking to expand to other countries in the future for more information visit our shipping and delivery page.
We can only refund or exchange damaged or faulty products. Please get in touch if you have any issues with your order.
After your order has been processed and dispatched it will be via your chosen shipping method. For more information go to our shipping and delivery page.
We accept an number payment types including VISA, Mastercard, American Express. We also offer buy now pay later options to spread the cost including Clearpay, Paypal and Klarna.
We currently don’t offer a gift wrapping service, we are planning to very soon.
It takes up to 5 business days for us to process an order. If the item is out of stock it will take longer to process the order for delivery. To find out more visit our shipping and delivery page.
If you need to modify or cancel your order please contact us as soon as possible and we will do our best to help.
If you choose our tracked shipping service you will receive a tracking link in your dispatch email once the order has been sent.
Please note that the tracking will only go live once the parcel has physically started moving through the postal network – this can take 12-24 hours after you receive the dispatch email. You will then be allocated a time slot for delivery on the day of delivery.
If you have not received a dispatch email or if your order has not arrived by the expect delivery date, as per your dispatch email, please email us with your order number then please contact us at hello@heartened.co.uk so we can help out.
Please get in touch with us at hello@heartened.co.uk with your order number and a clear well-lit photograph of the item so we can help.
All our notebooks are produced and printed in the UK to high standards with paper is FSC certified (FSC Mix). Wood that comes from FSC-certified forests or from post-consumer waste. For more information visit https://uk.fsc.org/
We have future plans to offer loyalty points and discounts for repeat purchases and recommendations. Watch this space.