Privacy Policy

Last updated: March 2026

At Heartened, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you use our website, we may collect the following information:

Name
Email address
Billing and shipping address
Payment information (processed securely through our payment providers)
Order details and purchase history
Website usage information such as IP address, browser type, and pages visited

This information is collected when you:

Place an order
Contact us
Subscribe to updates or newsletters
Browse the website

How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
Comply with legal and financial obligations

We only collect information necessary to provide these services.

Payment Processing

Payments are processed securely through third-party payment providers. We do not store full payment card details on our website.

Sharing Your Information

We may share your information with trusted third parties in order to operate our business, including:

Payment processors
Shipping and fulfilment providers
Website hosting providers

These services only receive the information required to perform their function.

We will never sell or rent your personal information.

Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use the site.

Cookies may be used to:

Remember items in your shopping cart
Improve website performance
Analyse website traffic

You can control or disable cookies through your browser settings.

Data Security

We take appropriate measures to protect your personal data and ensure it is processed securely.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data where applicable
Object to certain uses of your data

To make a request, please contact us using the details below.

Contact

If you have any questions about this privacy policy or how your data is used, please contact us:

Email: hello@heartened.co.uk

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.