Delivery Information

Processing Time

All items are made to order. Once your order is placed, production typically takes 2–4 working days before dispatch.

This allows time for printing, quality checks, and careful packaging to ensure your item arrives in excellent condition.

Delivery Times

Estimated delivery times after dispatch:

United Kingdom
3–5 working days

Please note that delivery times are estimates and may occasionally be affected by postal delays or busy seasonal periods.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the items in your order.

Tracking

Where available, tracking information will be provided once your order has been dispatched.

Multiple Items

If your order includes multiple products, they may be shipped separately and arrive at different times. This is because items may be produced and dispatched from different fulfilment locations.

Incorrect Address

Please ensure your delivery address is correct at checkout. We are unable to take responsibility for orders delivered to an incorrect address provided by the customer.

Delivery Issues

If your order has not arrived within the expected timeframe, please contact us and we will be happy to assist.

Please include your order number when contacting us.

Email: hello@heartened.co.uk