FAQ (Frequently Asked Questions)
Orders & Products
Yes, all of our products are made to order. This means each item is printed and prepared specifically for you once your order is placed, ensuring a fresh and carefully produced finish.
We offer a range of thoughtfully designed prints, greeting cards, mugs, journals, and gift items—created with a focus on encouragement, meaningful design, and everyday gifting.
We aim to ensure all images are as accurate as possible. However, colours may vary slightly due to screen settings and printing processes.
Delivery
Production typically takes 2–4 working days, followed by delivery:
- United Kingdom: 3–5 working days
These timeframes are estimates and may vary slightly.
Not always. If you order multiple items, they may be shipped separately and arrive at different times, as products may be produced at different locations.
Tracking information is provided where available and will be sent once your order has been dispatched.
At the moment, we primarily ship within the United Kingdom. We may offer international delivery in the future as we continue to grow.
Gifting & Personalisation
Yes, you can send your order directly to the recipient by entering their address at checkout.
Yes—currently on our greeting card range. You can add a personalised message to your order at checkout, making it perfect for gifting. Make sure you choose “Direct to Receipient” option.
No, pricing details are not included in packages, so your order can be sent directly as a gift.
Some of our products can be personalised, such as adding a name or message.
Where personalisation is available, you will see the option on the product page before adding the item to your basket.
Returns & Issues
As all items are made to order, we are unable to accept returns for change of mind or ordering errors.
If there is an issue with your order, please contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund where appropriate.
If your order has not arrived within the expected timeframe, please get in touch and we will investigate with the courier.
General
Heartened is a North East England based online web store.
If you have any questions, feel free to contact us:
Email: hello@heartened.co.uk
Or via our Facebook or Instagram page.
If your order has not arrived within the expected timeframe, please get in touch and we will investigate with the courier.
We use high-quality materials selected to give each product a premium feel and finish.
- Greeting cards are printed on thick, quality cardstock
- Prints are produced using professional printing methods for a clear, lasting result
- Journals and mugs are carefully made to ensure durability and everyday use
Full details can be found on individual product pages.
