Returns & Refund Policy

Because our products are made to order, we cannot accept returns for:

However, if there is a problem with your order, we will happily help.

Damaged or Faulty Items

If your order arrives:

please contact us within 7 days of delivery.

Include:

We will arrange a replacement or refund where appropriate.

If an order does not arrive within the estimated delivery timeframe, please contact us and we will investigate with the courier.

For any order issues please contact:

Email: hello@heartened.co.uk