Terms & Conditions

Last updated: March 2026

These terms apply to the use of the Heartened website and the purchase of products from our online store.

By accessing this website or placing an order, you agree to be bound by these terms.

About Us

Heartened is an online store offering thoughtfully designed prints, stationery, and gifts.

For any enquiries, please contact:
Email: hello@heartened.co.uk

Products

We aim to ensure all product descriptions and images are accurate. However:

  • Colours may vary slightly due to screen settings
  • As items are made to order, slight variations in print or positioning may occur

These variations do not constitute a fault.

Orders

When you place an order, you will receive an email confirmation. This does not mean your order has been accepted.

We reserve the right to:

  • Refuse or cancel any order
  • Cancel orders due to errors in pricing, stock, or suspected fraud

If your order is cancelled after payment, a full refund will be issued.

Pricing

All prices are listed in GBP (£) and include applicable taxes where required.

We reserve the right to change prices at any time without notice.

Payment

Payments are processed securely through third-party payment providers. We do not store full payment card details.

Shipping

Orders are produced and shipped through trusted print fulfilment partners.

  • Items are made to order
  • Delivery times are estimates and not guaranteed
  • Orders may be shipped in separate packages

For full details, please see our Delivery Information page.

Returns & Refunds

Due to the made-to-order nature of our products, returns are not accepted for change of mind or ordering errors.

If your item is damaged, faulty, or incorrect, please contact us and we will resolve the issue.

For full details, please see our Returns & Refund Policy.

Intellectual Property

All designs, artwork, images, and content on this website are the property of Heartened and may not be copied, reproduced, or used without permission.

Limitation of Liability

We aim to ensure all information on this website is accurate, but we do not guarantee that all content will always be error-free.

To the fullest extent permitted by law, Heartened shall not be liable for:

  • Any indirect or consequential loss
  • Delays in delivery caused by third-party carriers
  • Minor variations in products as described above

Nothing in these terms excludes or limits your legal rights as a consumer.

Governing Law

These terms are governed by the laws of England and Wales.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page.

Scroll to Top